It There is no doubt that job satisfaction is a standout amongst all the frames of mind. Satisfaction is not the same as motivaton. Human Resource Management or Personnel management is the activity of managing personnel, usually employees. The purpose of this study is to analysis the employee satisfaction in banking sector. 2. Many of the "30 Best Careers" were Suggested Citation Hence this research study was undertaken. their jobs. The report title is "CUSTOMER SATISFACTION REGARDING HDFC BANK". An equal number of employees, i.e., (<i>n</i> = 60), were selected through . Research Questions: a. 1)EXECUTIVE SUMMARY This research work is all about the "employee's job satisfaction level in banking sector" jalandhar India. Satisfied employees are not only good and effective performers but also efficient ambassadors of their banks. Search for jobs related to A study on customer satisfaction in banking sector project report pdf or hire on the world's largest freelancing marketplace with 21m+ jobs. H O 1: Monetary incentive does not have any effect on employee performance in the banking industry in Nigeria. Chercher les emplois correspondant à Project report on customer satisfaction in icici bank pdf ou embaucher sur le plus grand marché de freelance au monde avec plus de 21 millions d'emplois. Impact of Promotion on Job satisfaction and Employee Turnover e scholars investigated the relationship of jobs satisfaction with demographic determinants as well as the other factors like job autonomy, leadership behavior and promotion system. When a person says that he has high job satisfaction, it means that he really. To analyze general banking practices of the bank. A sample of 150 employees from the Nigerian Bank industry of Nigeria was used for this survey. The value of R 36.3% showing that there is a positive linear relationship between working environment and job satisfaction. The applications of AI in banking are a $450 billion opportunity for the banks that take advantage of the digital transformation. To study the HR practices of the Askari Bank 2. Santhapparaj (2005) studied the Job Satisfaction of the women managers working in automobile Manufacturing Industry in Malaysia. Work stress, job satisfaction and organizational . Does your bank offers competitive service charges. The ter m 'job satis faction' means. In particular, the recommendations can be applied to only the organisations representing the banking sector. The study was conducted in one of our country's renowned banking sector, Karmasangsthan Bank Limited. In result, job satisfaction is all about to satisfy the one's needs in working place (Togia et al., 2004). This is one of the main pitfalls that should be avoided. Bytyqi, F., Reshani, V.,and Hasani, V. (2010). Employee need and satisfaction have been identified, elements have been established and analyze. EMPLOYEE SATISFACTION SURVEY REPORT Duration- 31 Days (01/03/2019-31/03/2019) Conducted at- PRASA Conducted by- SHREYA PAUL, . List of Banking and Finance Project Topics and Research Thesis Materials PDF and DOC File Download for Final Year Undergraduate and Postgraduate Students in the University and Polytechnic. 2. Does your bank have listed its share in stock exchange. In-depth analysis was conducted on views about job satisfaction, payments, promotions, recognition and working hours as motivation factors. And awareness of customers about different types of products and services offered by HDFC Bank. H O 3: There is relationship between job satisfaction and employee job performance 1.6 Significance of the Study The bottom line: satisfied employees are typically much less likely to leave. To review the existing literature on job satisfaction and employee performance. The report contains the organizational study done at HDFC Bank. The research work of MARTIN and ROMAN (2009) explains that the mood and the attitudes of the workers towards the job are affected by the quality of the working environment. Job satisfaction means an extent of positive feelings or attitudes that individuals have towards their jobs. Keeping morale high among workers can be of tremendous benefit to any company because happy workers are It is now relatively common to change jobs frequently, rather than to grow with one company throughout the employment life. Mosahab, et al. Chercher les emplois correspondant à Project report on customer satisfaction in icici bank pdf ou embaucher sur le plus grand marché de freelance au monde avec plus de 21 millions d'emplois. Components of job stress namely: Lack of administrative support; excessive work load and work demand; problematic customer relations; co-worker's relationship; family & work life balance and associated job risks were examined in this study. It is a general attitude which is result of many specific attitudes in three areas namely (i) job factors; To measure the satisfaction level of the employees 3. a. The JIG was developed to accompany another worthwhile tool to measure job satisfaction: the JDI (Smith, Kendall, & Hulin, 1969). The study focused on banking sector of Faisalabad as one of the major banking sectors of Pakistan to get in-depth and comprehensive understanding of what is happening at the banking sector of Faisalabad and make the research meaningful. (1992) is the degree to which one enjoys doing his /her job. bank and how satisfied the respondents currently are. Job satisfaction is more of an attitude, an internal state. To estimate the performance of SBI based on the service provided. Moreover, the study by Nair and Sommerville (2017) argued that job satisfaction differs among employees with respect to gender in the context of the Indian IT sector. Job satisfaction, an unquantifiable metric, is defined as a positive emotional response you experience when doing your job or when you are present at work. The main objective of this project is to assess the impact of core banking and services quality on customer satisfaction in commercial bank of Ethiopia. The most accepted meaning in literature, according to Cranny et. It keeps transforming due to high demands of food and beverage products. It has been recognized that job satisfaction can be impacted by psychological, social and economic factors (Kwak et al., 2010). The results are two-fold. Bodur (2002) stated that there are some factors, which are related to job satisfaction that is work substances, "Job satisfaction can be defined as acceptance of goals, willingness to work hard and intention to stay with the organization." Work has an economic aspect as well as mechanical aspect; it has also a psychological aspect. customer satisfaction is the important issue and the challenge facing contemporary service industry (Hung, 2003). fairness, relationship of management and supervisor with their subordinates, job satisfaction and related factor, and intention of existing employees to leave or stay. Being incredibly involved with customer satisfaction in the banking industry, we've seen firsthand how big of an impact it has for a bank's financial success. Different researchers categorize those components differently. Does your bank have core banking facility for the customers. As the banking sector of Pakistan is facing different problems like high turnover, lack of commitment and job stress among employees (Asrar-ul-Haq, 2015), the importance of effective leadership has increased . In particular, the recommendations can be applied to only the organisations representing the banking sector. Plain and simple, the result is better financial outcomes. Both qualitative and quantitative analysis was used to perform the analysis. Job satisfaction is generally, understood an attitude towards one's job. . Thus Service Quality is an important subject in both public and private sectors business firms and service industries. Further result reveals that committed employees had higher job satisfaction levels (Systems et al., 2021). For that purpose, one hundred and eighty employees ( N = 180) were selected as a sample from private organizations of Peshawar. 4. RESEARCH OBJECTIVES 1. Dear Rawal, When we are going to job satisfaction survey then it should be related with both I.e.nature and position of job. To compare the real practices of the bank with the rules and regulation of the country. It's important to remember that job satisfaction varies . Do they charge unnecessarily for not maintain minimum balance in. job experience". Previous A Project Report On Internet Marketing. On the whole, this project can contribute to improving the work of this company. al. The employment culture is changing in Bangladesh. 100 respondents voluntarily participated into the questionnaire and left their anonymous opinions regarding their satisfaction of the bank. Hence the main idea is to find balance between incentives which generate job satisfac-tion and which improve performance. Employee Satisfaction relates to a strong sense of connection with the organization and passion for one's job. To study the level of customer satisfaction towards services provided by SBI. In 1969 a major position of banking sector was entrusted to the public sector. But the report is prepared based only Hatirpul branch employees. A Study of Employee Satisfaction and Its Impact on Employee Retention in Retail Sector By:Prof. (Dr.) Parul Jhajharia,Havisha Gupta Abstract: Employee satisfaction is a measure of how happy workers are with their job and working environment. Job in General Scale & Job Descriptive Index. C.R.Reilly(1991) defines job satisfaction as the feeling that a BAF07001. So, this study is also an effort to find out what they think of this job afterwards. 5. Job satisfaction can be defined as psychological state of how an individual feels towards work, in other words, it is people‟s feelings and attitudes about variety of intrinsic and extrinsic elements towards jobs and the organizations they perform their jobs in. (Palmer, 2004). b. Scope It is vital to understand the limitations of this project. Job satisfaction: Job satisfaction are peoples' feelings and attitudes related to their work (Armstrong, 2006). Increased Profits - Keeping employees safe and satisfied can lead to higher sales, lower costs and a stronger bottom line. To know the customer service of banking sector. Job Satisfaction Page 1 Recently, U.S. News & World Report named Clergy as one of the top 30 careers in 2009 (Nemko 2008a). The purpose of the survey was to identify those factors that contribute to employee satisfaction in the workplace. Five criteria were considered: job outlook, job satisfaction, difficulty of required training, prestige, and pay (Nemko 2008a). Effects of performance evaluation through the analysis of financial statement on investment decisions (a case study of Logman Nigeria Plc.) The regression result reveals that work environment has a statistically significant impact on job satisfaction, R=0.363, β0=0.948, t=2.335, p < 0.05. Furthermore, the guidelines, which will be developed, can be . It simply indicates one's contentment with the job. Leading organizations are now trying to measure this feeling, with job satisfaction surveys becoming a staple at most workplaces. This study presents the impacts of electronic banking on customer satisfaction in Tanzania banking industry; the case study of NMB bank. The research was conducted in Dhaka region . The regression result reveals that work environment has a statistically significant impact on job satisfaction, R=0.363, β0=0.948, t=2.335, p < 0.05. Not only on the retail sector but also in the small and manufacturing sector there are various researches on the job satisfaction of the employees. The report gives an overview of the Banking Sector and company profile. Vroom, 1978 referred job satisfaction as "the positive orientation of an individual towards all aspects of the work situation".Blum, 1968 "job satisfaction is the result of many attitudes possessed by an employee. In overall, the research investigated the reasons why professional employees leave bank of Abyssinia and the reasons why they stay in the bank. Table 1: Growth of public sector and private sector banks in India-Bank ofice wise. on health and well-being job satisfaction should thereby be considered. 2. Employee job satisfaction (EJS) is the feelings and thoughts of employees about their work and place of work. of components in factors that can influence employees' job satisfaction. Given the problems as stated above, the research work was undertaken specifically to: ª Evaluate the level of service quality and customer satisfaction at the Ghana Commercial Bank and recommend . On the whole, this project can contribute to improving the work of this company. To identify the measures that improves the job satisfaction. H O 2: Monetary incentive does not have any relationship with motivation of employees in the banking industry in Nigeria. Bank jobs have always remained the first preference of the youth here. It can only be inferred but not seen 2. To earn valuable knowledge about the foreign trade in banking sector. (2010) presented a research that was conducted in a bank in Tehran, Iran. Hence, the study revealed that It has been recognized that job satisfaction can be impacted by psychological, social and economic factors (Kwak et al., 2010). In this industry, having talent, skillful and It's free to sign up and bid on jobs. 3. Employee job satisfaction refers to ones feeling towards ones job. It revealed that females enjoy increased levels of job satisfaction when compared to males. Masters and PhD students can also get their thesis and dissertation topics on this page. From the above details [1,2], it is obvious that the numbers of offices of Public sector are five times more than the Private sector bank offices.But, the compound annual growth rates (CAGR) of Private sector Banks are higher than two times of Public sector banks offices. Speaking of limitations, the time is limited which forces the researcher to narrow down the thesis topic and to When you ask your employees to respond to this question on a scale of 0-5, you get an obvious idea about where you currently stand. To investigate into the factors that enhances job satisfaction and ultimately the performance of the employees. increased job satisfaction, commitment to work and improved performance. 14. Employee job satisfaction is often determined by how well Outcomes meet or exceed expectations satisfaction in one's job Means increased commitment in the fulfilment of formal Requirements. The value of R 36.3% showing that there is a positive linear relationship between working environment and job satisfaction. To suggest the strategies for the bank to improve the level of customer satisfaction. The study helped to identify the problem in employee retention in banking sector and as to how to overcome the problem. Furthermore, the guidelines, which will be developed, can be . c. To establish the positive relationship between job satisfaction, motivation and employee performances. When a person says that he has high job satisfaction, it means that he really likes his job, feels good about it and values his job dignity. This paper tries to analyze the comparative analysis of customer satisfaction among these two categories of banks - public and private sector banks using the list of service attributes based on SERVQUAL method. Thomas Wright (2009) has found that when employees have high levels of psychological well-being and job satisfaction, they perform better and are less likely to leave their jobs. Job satisfaction is known as the broad conception which is used in different fields to measure or describe employees' feelings towards their organizations' performance, policies, turnover and other factors. 13. Masters and PhD students can also get their thesis and dissertation topics on this page. All the department of Hatirpul branch has participated on this report. This number is the highest level of satisfaction in 10 years. Job satisfaction is a complex and multifaceted concept wich can mean different things to different people. To assess the satisfaction level of employees in the organization. Despite its sheer size, and the legacy of the public sector, the bank is surprisingly nimble. . Of these three, the JIG Scale is one of the most well-used questionnaires to measure job satisfaction (Ironson, Smith, Brannick, Gibson, & Paul, 1989). In the study above mentioned incentives effects on job satisfaction and performance are researched through critical literature review. On a scale of 0-5, how happy and satisfied are you with the organization? Human Resource Management In Banking Sector - State Bank Of India. May 8, 2019. The average job satisfaction of the participants was found in this study. This study was conducted to find out customer . We have conducted our research on five branches of Karmosangsthan bank on about 130 employees. Job satisfaction, an unquantifiable metric, is defined as a positive emotional response you experience when doing your job or when you are present at work. Thesis Report on Banking Industry in Bangladesh. According to Saari and Judge (2004), use of transformational leadership can boost up employees' morale and result in job satisfaction. The results of this study found job satisfaction of university teachers to be significantly negative predictors of job burnout.
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